Definitions

1. What does the PACK label mean in product condition descriptions?

The PACK label means that the product is also available in our wholesale offer at a slightly more attractive price.

2. “Product unavailable, delivery coming soon” – when will the product be available again?

Unfortunately, we have no influence over deliveries from military stock supplies or deliveries of second-grade HAIX footwear. We recommend following our website and subscribing to notifications by providing your e-mail address in the notification window.

3. Why is HAIX outlet footwear (2nd and 3rd grade) no longer available in the offer?

Our company is the official representative of HAIX® footwear in Poland. On armyworld.pl, we offer our customers brand-new footwear with a manufacturer’s warranty. OUTLET footwear (2nd and 3rd grade products with cosmetic or technical defects) can only be purchased on the ARMY24.PL website.

4. How to choose the correct shoe size?

Footwear is available in various sizes. We try to base our sizing on the BW sizing system, which indicates the foot length for which the footwear is intended. The insole itself is approximately 5 mm longer to provide better comfort for the feet.

Some footwear models are also available in different widths:
S – Small (for narrow feet),
M – Medium (for standard-width feet),
L/W – Large/Wide (for wide feet).

The shape of the insole is standard. The width refers to the construction of the footwear and is provided to ensure a proper fit for feet with different widths. Shoe width cannot be measured.

5. How to correctly measure foot length?

Place your bare foot on a sheet of paper so that your heel touches a wall. Carefully trace the shape of your foot on the paper. Measure the straight-line distance between the two furthest points of the outlined foot (from the heel to the tip of the longest toe).

Remember that each foot may differ slightly, so it is recommended to measure both feet and choose the longer measurement to ensure the correct shoe fit.

6. Do the product photos show the actual condition of the item?

We make every effort to ensure that the photos accurately represent the features of the product. The photographs are for reference purposes only. Our wide range of contract products makes it impossible to photograph every individual item separately. We kindly ask for your understanding. We make every effort to ensure that each product is assessed by our employees according to established guidelines.

The actual product colour may slightly differ from what is shown in the photos. The intensity of the image depends on the settings of your monitor. Of course, the stated condition of the product also plays a significant role.

7. What does British trouser / shorts sizing mean, e.g. 80/92/108?

Clothing marked with British sizing indicates the following measurements in order: the first number refers to the inside leg length measured from the crotch, the second refers to the recommended waist circumference, and the third indicates the hip circumference.

For example: 80 leg / 104 waist / 120 seat means:

• 80 cm inside leg length measured from the crotch,
• suitable for a person with a 104 cm waist,
• approximately 120 cm hip circumference.

8. What does NATO sizing mean, e.g. 7585/7080?

Clothing marked with NATO sizing refers to the user's measurement range. The first number indicates height, while the second indicates waist circumference.

For example, size 7585/7080 is suitable for a person:

• with a height between 175–185 cm,
• with a waist circumference of 70–80 cm.

9. How to read Polish Army sizing, e.g. 92/172/90?

Items marked with this type of sizing refer to approximate user measurements. The measurements should be read in the following order:

chest circumference / height / waist circumference

10. Product measurements in tables and descriptions

Measurements of brand-new products may vary slightly. The tolerance for the stated measurements is +/- 2 cm.

Measurements of surplus military items may also differ slightly from those provided in the table. Differences may occur depending on the production year, manufacturer, and level of wear.

11. Cap sizes

Cap size = head circumference.

12. Compasses and condition grading

Compasses from warehouse stocks may not include the cord that is sometimes visible in the photos.

A compass in very good condition has only minor signs of use.

A compass in good condition means that the ruler and scale markings on the plate may be slightly worn. The mirror may also have scratches or minor damage.

Compasses with bubbles are fully functional – they contain an air bubble approximately 0.5–1 cm in size and are sent randomly. The visual condition of compasses with bubbles is considered good.

13. Tactical glasses and goggles – condition grading

Tactical goggles and glasses in warehouse (new) condition were manufactured for military use but have not been used by soldiers.

Further condition levels indicate the intensity of use:

• Very good condition – basic signs of use, such as a few small scratches on the lenses and minor marks on the frames.
• Good condition – scratches on the lenses that do not affect image quality or visibility.
• Satisfactory condition – heavy signs of use (numerous scratches on the lenses).

14 How to make a complaint about a product purchased from us?

Use the complaint form available in your account panel after logging in or at the bottom of the website.

According to our procedures, our customer service team must confirm receipt of the complaint (the complaint and attached photos are subject to verification).

After the complaint has been confirmed, the product should be returned to:

Migi 27b, 83-340 Sierakowice, Poland

Please note that confirmation of receiving a complaint does not mean that the complaint will automatically be accepted.

The product will be analysed in order to determine the cause of the complaint. Therefore, to carry out this analysis accurately and effectively, we need to receive the item in the same condition as it was when originally purchased.

Products that have not been cleaned will not be accepted.

The shop undertakes to process each complaint within 14 days of receiving the product. If this is not possible, the customer will be informed within this period when the complaint will be resolved.

15. Wondering what the different product conditions mean?

Factory new product means that the item comes directly from the manufacturer.

Warehouse stock condition (new) means that the item was acquired from military warehouse supplies but has not yet been used by soldiers.

New warehouse-stock items may contain markings or signatures of previous owners – initials do not indicate use.

Military equipment that has been withdrawn from service or replaced with newer models is characterised by very high quality of construction.

Contract clothing, accessories, and equipment from military warehouses may also have been previously used.

Military warehouse products are divided into condition levels indicating their degree of wear.

We use five surplus military condition grades:

• Perfect condition
  Minor signs of use.
• Very good condition
  Basic signs of use.
• Good condition
  Visible signs of use. The product may also have minor repairs and small stains.
• Satisfactory condition
  Significant signs of use – clothing may have pilling, pulled threads, dirt, etc. Accessories may have defects caused by intensive use.
• Grade II
  Accessories may have missing structural elements. Clothing and footwear may have major defects, including dirt, abrasions, holes, discoloration, and damage requiring repair.

Please remember that military items may have a specific storage smell depending on how they were previously stored. If a product has a strong or unusual smell, we try to mention this additionally in the description.

All new and used warehouse-stock products may sometimes have a disposal stamp, which usually disappears after washing.

Original military clothing always requires refreshing and/or waterproofing treatment.

For hygiene reasons, used footwear may not include insoles. We recommend purchasing new insoles for military footwear so they can be individually adjusted to your needs and provide maximum comfort.